:root{
  --dp:#482865; --sp:#783A8E; --lg:#C3D200; --mlg:#8FB22D; --gr:#0C6C31;
  --ink:#1a1a1a; --muted:#6b6b72; --line:#e6e3ea; --bg:#f4f2f7;
}
*{box-sizing:border-box}
/* The hidden attribute must always win over layout display rules (.modal,
   .ticket-summary etc. set display:flex, which would otherwise override it). */
[hidden]{display:none!important}
body{margin:0;font-family:'Roboto',Arial,sans-serif;color:var(--ink);background:var(--bg);line-height:1.5}
a{color:var(--sp)}

.topbar{display:flex;justify-content:space-between;align-items:center;
  padding:12px 22px;background:linear-gradient(120deg,var(--dp),var(--sp) 70%,var(--tp,#8B3E90));color:#fff}
.topbar .brand{font-weight:900;letter-spacing:.3px}

/* Embed / Teams mode — log-a-ticket only, no shell chrome */
body.embed .topbar{display:none}
/* Teams tab shows only Live tickets + Log a ticket — hide the other tabs/views. */
body.embed .tabs [data-view="reports"],
body.embed #complianceTab,
body.embed #projectsTab{display:none!important}
body.embed #reportsView,body.embed #complianceView,body.embed #projectsView{display:none!important}
body.embed .wrap{padding:16px}
body.embed .client-head h1{font-size:21px;margin-top:0}
body.embed .log-intro{margin-top:4px}
.topbar .who{display:flex;gap:14px;align-items:center;font-size:14px}
.topbar .who a{color:var(--lg);text-decoration:none;font-weight:700}
.topbar .who a:hover{text-decoration:underline}

.wrap{max-width:min(96vw,1680px);margin:0 auto;padding:22px}
.wrap.centered{min-height:70vh;display:flex;align-items:center;justify-content:center}

.demo-box{background:#fff;border-radius:14px;padding:30px 28px;max-width:380px;margin:8vh auto 0;
  box-shadow:0 10px 30px rgba(72,40,101,.14);text-align:center}
.demo-box h2{margin:0 0 6px;color:var(--dp);font-size:22px;font-weight:900}
.demo-box p{color:var(--muted);font-size:14px;margin:0 0 18px}
.demo-box input{width:100%;font:inherit;padding:11px 13px;border:1px solid var(--line);border-radius:9px;margin-bottom:12px;color:var(--ink)}
.demo-box input:focus{outline:2px solid var(--sp);border-color:var(--sp)}
.demo-box #demoUser{background:var(--bg);color:var(--muted)}
.demo-box .btn{width:100%;margin-top:2px;border:0;cursor:pointer;font:inherit;font-weight:800;font-size:15px}
.demo-box .btn:disabled{opacity:.6}
.demo-err{color:#C0392B!important;font-weight:600;min-height:18px;margin-top:12px!important}

.state{background:#fff;border-radius:12px;padding:34px;box-shadow:0 6px 18px rgba(72,40,101,.10);text-align:center;color:var(--muted)}
.state h2{color:var(--ink);margin-top:0}

.client-head h1{margin:6px 0 0;color:var(--dp);font-size:30px;font-weight:900}
.client-head .sub{margin:2px 0 18px;color:var(--muted)}
.client-row{display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.badge{background:var(--lg);color:var(--dp);font-size:11px;font-weight:700;
  text-transform:uppercase;letter-spacing:.5px;padding:3px 9px;border-radius:20px}
.picker{display:flex;align-items:center;gap:10px;margin-top:12px}
.picker label{font-size:13px;color:var(--muted);font-weight:700;text-transform:uppercase;letter-spacing:.5px}
.picker select{font:inherit;padding:8px 12px;border:1px solid var(--line);border-radius:8px;
  background:#fff;color:var(--ink);min-width:280px;cursor:pointer}
.picker select:focus{outline:2px solid var(--sp);border-color:var(--sp)}

.layout{display:grid;grid-template-columns:190px 1fr;gap:18px}
.months{display:flex;flex-direction:column;gap:8px}
.month{appearance:none;border:1px solid var(--line);background:#fff;border-radius:10px;
  padding:12px 14px;text-align:left;font:inherit;cursor:pointer;color:var(--ink);
  border-left:5px solid transparent;transition:transform .12s,border-color .12s}
.month:hover{transform:translateX(2px);border-left-color:var(--mlg)}
.month.active{border-left-color:var(--sp);font-weight:700;box-shadow:0 4px 12px rgba(72,40,101,.12)}
.months .empty{color:var(--muted);font-size:14px}

.viewer{background:#fff;border-radius:12px;overflow:hidden;box-shadow:0 6px 18px rgba(72,40,101,.10)}
#reportFrame{width:100%;height:calc(100vh - 170px);border:0;display:block}

.btn{display:inline-block;margin-top:14px;background:var(--sp);color:#fff;text-decoration:none;
  padding:9px 16px;border-radius:8px;font-weight:700}
.btn:hover{background:var(--dp)}

/* View switcher tabs — bold & bright so clients are drawn to them */
.tabs{display:flex;gap:8px;margin:16px 0 20px;border-bottom:2px solid var(--line)}
.tab{appearance:none;border:0;background:none;font:inherit;cursor:pointer;color:var(--sp);
  font-weight:800;font-size:16px;letter-spacing:.2px;padding:12px 18px;border-bottom:4px solid transparent;
  margin-bottom:-2px;transition:color .12s,border-color .12s}
.tab:hover{color:var(--dp)}
.tab.active{color:var(--dp);font-weight:900;border-bottom-color:var(--lg)}

/* Live tickets — status summary counters */
.ticket-summary{display:flex;flex-wrap:wrap;gap:10px;margin-bottom:18px}
/* Tiles grow equally to fill the full row width (wrap when they'd get too narrow). */
.stat{flex:1 1 120px;background:#fff;border:1px solid var(--line);border-top:3px solid var(--line);
  border-radius:10px;padding:10px 16px;box-shadow:0 2px 8px rgba(72,40,101,.05)}
.stat-n{display:block;font-size:24px;font-weight:900;color:var(--dp);line-height:1.1}
.stat-l{display:block;font-size:11px;color:var(--muted);text-transform:uppercase;
  letter-spacing:.4px;font-weight:700;margin-top:3px}
.stat.stat-total{border:0;background:linear-gradient(135deg,var(--dp),var(--sp))}
.stat.stat-total .stat-n{color:#fff}
.stat.stat-total .stat-l{color:rgba(255,255,255,.85)}
.stat.pill-open{border-top-color:var(--gr)}
.stat.pill-prog{border-top-color:var(--sp)}
.stat.pill-wait{border-top-color:#d98a00}
.stat.pill-hold{border-top-color:var(--muted)}

/* Live tickets — wider list column so status pills never clip */
#ticketsView .layout{grid-template-columns:270px 1fr}
.ticket{appearance:none;border:1px solid var(--line);background:#fff;border-radius:10px;
  padding:12px 14px;text-align:left;font:inherit;cursor:pointer;color:var(--ink);
  border-left:5px solid transparent;display:flex;flex-direction:column;gap:9px;
  transition:transform .12s,border-color .12s}
.ticket:hover{transform:translateX(2px);border-left-color:var(--mlg)}
.ticket.active{border-left-color:var(--sp);box-shadow:0 4px 12px rgba(72,40,101,.12)}
.ticket .t-title{font-weight:700;line-height:1.35;display:-webkit-box;-webkit-line-clamp:2;
  -webkit-box-orient:vertical;overflow:hidden}
.ticket .t-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.t-num{font-size:12px;color:var(--muted);font-variant-numeric:tabular-nums}

/* Status pills */
.pill{display:inline-block;font-size:10.5px;font-weight:700;text-transform:uppercase;
  letter-spacing:.4px;padding:3px 9px;border-radius:20px;white-space:nowrap}
.pill-open{background:#eaf4ec;color:var(--gr)}
.pill-prog{background:#eee7f4;color:var(--sp)}
.pill-wait{background:#fff3e0;color:#a05a00}
.pill-hold{background:#f0eef2;color:var(--muted)}

/* Ticket detail panel */
.ticket-viewer{height:calc(100vh - 210px);overflow:auto}
.ticket-detail{padding:22px 28px}
.ticket-detail .empty{color:var(--muted)}
.ticket-detail-head{border-bottom:1px solid var(--line);padding-bottom:16px;margin-bottom:20px}
.tdh-row{display:flex;align-items:center;gap:12px;margin-bottom:8px}
.ticket-detail-head h2{margin:0;color:var(--dp);font-size:21px;line-height:1.3}
.ticket-detail-head .sub{margin:6px 0 0;color:var(--muted);font-size:13px}

/* Correspondence — full-width email-style cards, colour-coded by direction */
.thread{display:flex;flex-direction:column;gap:12px}
.note{border:1px solid var(--line);border-left:4px solid var(--line);border-radius:10px;
  padding:12px 16px;background:#fff}
.note.from-us{background:#faf9fc;border-left-color:var(--sp)}
.note.from-you{background:#f5f8ec;border-left-color:var(--mlg);border-color:#e3ecc8}
.note-head{display:flex;justify-content:space-between;gap:16px;margin-bottom:8px;
  font-size:12.5px;align-items:baseline}
.note-from{font-weight:700;color:var(--dp)}
.note-tag{display:inline-block;margin-left:8px;font-size:10px;font-weight:700;text-transform:uppercase;
  letter-spacing:.4px;color:var(--sp);background:#eee7f4;padding:2px 7px;border-radius:20px;vertical-align:middle}
.note-date{color:var(--muted);white-space:nowrap}
.note-body{white-space:normal;word-break:break-word;line-height:1.55;color:var(--ink)}

/* Staff: manage access modal */
#manageAccessBtn{margin-left:10px;padding:7px 14px;font-size:13px}
.access-body{padding:20px 24px}
.access-intro{margin:0 0 14px;color:var(--muted);font-size:13px}
.access-list h4{margin:14px 0 6px;color:var(--dp);font-size:12px;text-transform:uppercase;letter-spacing:.4px}
.acc-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:8px 10px;border:1px solid var(--line);border-radius:8px;margin-bottom:6px;background:#fff}
.acc-em{font-size:14px;color:var(--ink);word-break:break-all}
.acc-src{font-size:12px;color:var(--muted);white-space:nowrap}
.acc-del{appearance:none;border:1px solid #e3c4c0;background:#fdf2f1;color:#c0392b;font:inherit;font-size:12px;font-weight:600;padding:4px 10px;border-radius:6px;cursor:pointer;white-space:nowrap}
.acc-del:hover{background:#f9e3e1}
.access-add{display:flex;gap:8px;margin-top:14px;flex-wrap:wrap}
.access-add input{flex:1;min-width:140px;font:inherit;font-size:14px;padding:9px 12px;border:1px solid var(--line);border-radius:8px}
.access-add input:focus{outline:none;border-color:var(--sp);box-shadow:0 0 0 3px #eee7f4}
.access-add .btn{margin-top:0}

/* Reply button inline with the ticket title (right), opens the reply modal */
.tdh-title-row{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}
.tdh-title-row h2{flex:1;min-width:0}
.reply-open{margin-top:0;flex:none;white-space:nowrap;padding:9px 20px;font-size:14px}
.reply-modal-sub{margin:0 0 12px;color:var(--muted);font-size:13px}
#replyModal textarea{width:100%;box-sizing:border-box;font:inherit;font-size:14px;line-height:1.5;
  padding:10px 12px;border:1px solid var(--line);border-radius:10px;resize:vertical;background:#fff}
#replyModal textarea:focus{outline:none;border-color:var(--sp);box-shadow:0 0 0 3px #eee7f4}

/* Log a ticket — launcher cards */
.log-intro{color:var(--muted);margin:0 0 18px}
.log-cards{display:flex;flex-wrap:wrap;gap:16px}
.log-card{flex:1 1 280px;max-width:420px;appearance:none;text-align:left;cursor:pointer;
  background:#fff;border:1px solid var(--line);border-top:3px solid var(--sp);border-radius:12px;
  padding:22px 24px;display:flex;flex-direction:column;gap:8px;font:inherit;color:var(--ink);
  box-shadow:0 2px 8px rgba(72,40,101,.05);transition:transform .12s,box-shadow .12s}
.log-card:hover{transform:translateY(-2px);box-shadow:0 8px 20px rgba(72,40,101,.14)}
.log-card-icon{font-size:26px}
.log-card-title{font-size:18px;font-weight:900;color:var(--dp)}
.log-card-desc{color:var(--muted);font-size:14px;line-height:1.45}

/* Modal + form */
.modal{position:fixed;inset:0;background:rgba(26,16,40,.55);display:flex;align-items:flex-start;
  justify-content:center;padding:40px 16px;z-index:50;overflow:auto}
.modal-box{background:#fff;border-radius:14px;width:100%;max-width:560px;box-shadow:0 20px 60px rgba(0,0,0,.3)}
.modal-head{display:flex;align-items:center;justify-content:space-between;padding:18px 24px;
  border-bottom:1px solid var(--line)}
.modal-head h2{margin:0;color:var(--dp);font-size:20px}
.modal-close{appearance:none;border:0;background:none;font-size:26px;line-height:1;color:var(--muted);
  cursor:pointer;padding:0 4px}
.modal-close:hover{color:var(--dp)}
#ticketForm,#replyModalForm{padding:22px 24px}
.field{margin-bottom:16px;display:flex;flex-direction:column;gap:6px}
.field label{font-weight:700;font-size:13px;color:var(--dp)}
.field .req{color:#c0392b}
.field input,.field textarea,.field select{font:inherit;padding:10px 12px;border:1px solid var(--line);
  border-radius:8px;background:#fff;color:var(--ink);width:100%}
.field input:focus,.field textarea:focus,.field select:focus{outline:2px solid var(--sp);border-color:var(--sp)}
.field textarea{resize:vertical}
.field-help{font-size:12px;color:var(--muted)}
.form-actions{display:flex;align-items:center;justify-content:flex-end;gap:10px;margin-top:6px}
.form-actions .btn{margin-top:0}
.btn-secondary{appearance:none;border:1px solid var(--line);background:#fff;color:var(--ink);
  font:inherit;font-weight:700;padding:9px 16px;border-radius:8px;cursor:pointer}
.btn-secondary:hover{background:var(--bg)}
#formSubmit{border:0;cursor:pointer;font:inherit}
#formSubmit:disabled{opacity:.6;cursor:default}
.form-result{margin:4px 0 14px;padding:12px 14px;border-radius:8px;background:#f0eef2;color:var(--ink);font-size:14px}
.form-result.is-error{background:#fdecea;color:#a01d10}
.form-result.is-success{background:#eaf4ec;color:var(--gr);font-weight:700}

/* Cyber Essentials certification CTA banner */
.cmp-cta{display:flex;align-items:center;justify-content:space-between;gap:18px;flex-wrap:wrap;
  padding:16px 22px;border-radius:12px;color:#fff;
  background:linear-gradient(120deg,var(--dp),var(--sp) 75%,#8B3E90)}
.cmp-cta-text{display:flex;flex-direction:column;gap:3px;font-size:14px;max-width:70ch}
.cmp-cta-text strong{font-size:15.5px;font-weight:900}
.cmp-cta-text span{color:rgba(255,255,255,.9)}
.cmp-cta-btn{appearance:none;border:0;cursor:pointer;font:inherit;font-weight:800;white-space:nowrap;
  background:var(--lg);color:var(--dp);padding:11px 20px;border-radius:9px;transition:transform .12s}
.cmp-cta-btn:hover{background:#d4e600;transform:translateY(-1px)}

/* CE enquiry modal */
.ce-intro{color:var(--muted);font-size:14px;margin:0 0 18px}
.ce-radio{display:flex;align-items:center;gap:9px;font-weight:400;font-size:14px;color:var(--ink);
  padding:8px 0;cursor:pointer}
.ce-radio input{width:auto}

/* Compliance dashboard */
.cmp{display:flex;flex-direction:column;gap:20px}
.cmp-head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;flex-wrap:wrap}
.cmp-head h2{margin:0;color:var(--dp);font-size:23px;font-weight:900}
.cmp-sub{margin:4px 0 0;color:var(--muted);font-size:14px}
.cmp-updated{font-size:12px;color:var(--muted);font-weight:700}
.cmp-card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:20px 22px;
  box-shadow:0 2px 8px rgba(72,40,101,.05)}
.cmp-card h3{margin:0 0 12px;color:var(--dp);font-size:16px}
.cmp-note{margin:-6px 0 14px;color:var(--muted);font-size:13px}
.cmp-empty h2{color:var(--dp);margin-top:0}

/* Stat tiles */
.cmp-stats{display:flex;flex-wrap:wrap;gap:12px}
.cmp-stat{flex:1 1 130px;background:#fff;border:1px solid var(--line);border-top:3px solid var(--sp);
  border-radius:10px;padding:14px 16px;box-shadow:0 2px 8px rgba(72,40,101,.05)}
.cmp-stat.is-good{border-top-color:var(--gr)}
.cmp-stat-n{display:block;font-size:26px;font-weight:900;color:var(--dp);line-height:1.05}
.cmp-stat.is-good .cmp-stat-n{color:var(--gr)}
.cmp-stat-l{display:block;font-size:11px;color:var(--muted);text-transform:uppercase;
  letter-spacing:.4px;font-weight:700;margin-top:4px}

/* Control cards */
.cmp-controls{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:16px}
.ctrl{background:#fff;border:1px solid var(--line);border-top:4px solid var(--line);border-radius:12px;
  padding:18px 20px;box-shadow:0 2px 8px rgba(72,40,101,.05);display:flex;flex-direction:column;gap:10px}
.ctrl-green{border-top-color:var(--gr)}
.ctrl-amber{border-top-color:#d98a00}
.ctrl-red{border-top-color:#C0392B}
.ctrl-pending{border-top-color:var(--muted)}
.ctrl-top{display:flex;align-items:center;justify-content:space-between}
.ctrl-icon{font-size:24px}
.ctrl h3{margin:0;color:var(--dp);font-size:17px}
.ctrl-bar{height:7px;background:#eee;border-radius:20px;overflow:hidden}
.ctrl-bar span{display:block;height:100%;border-radius:20px}
.bar-green{background:var(--gr)}.bar-amber{background:#d98a00}.bar-red{background:#C0392B}.bar-grey{background:#c7c4cd}
.ctrl-metric{margin:0;font-size:13.5px;color:var(--ink);line-height:1.5}
.ctrl-rec{margin:0;font-size:13px;color:var(--muted);line-height:1.5;border-top:1px dashed var(--line);padding-top:10px}
.ctrl-rec strong{color:var(--dp)}

/* Compliance pills */
.pill.cmp-green{background:#eaf4ec;color:var(--gr)}
.pill.cmp-amber{background:#fff3e0;color:#a05a00}
.pill.cmp-red{background:#fdecea;color:#C0392B}
.pill.cmp-grey{background:#f0eef2;color:var(--muted)}

/* Panels + tables */
.cmp-panels{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.cmp-table{width:100%;border-collapse:collapse;font-size:13px}
.cmp-table th{text-align:left;color:var(--muted);text-transform:uppercase;font-size:11px;
  letter-spacing:.4px;padding:6px 8px;border-bottom:1px solid var(--line)}
.cmp-table td{padding:7px 8px;border-bottom:1px solid var(--line);color:var(--ink)}
.cmp-table tr.cmp-total td{font-weight:900;color:var(--dp);border-bottom:0}
.dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:7px;vertical-align:middle}
.dot-red{background:#C0392B}.dot-amber{background:#d98a00}.dot-green{background:var(--gr)}

.cmp-checklist{list-style:none;margin:0;padding:0;display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:8px}
.cmp-checklist li label{display:flex;gap:9px;align-items:flex-start;font-size:13.5px;color:var(--ink);line-height:1.45}
.cmp-checklist input{margin-top:3px}
.cmp-checklist.editable li label{cursor:pointer}
.cmp-checklist.editable input{cursor:pointer;width:16px;height:16px;accent-color:var(--sp)}
.att-saved{font-size:12px;font-weight:700;margin-left:8px}
.att-saved.ok{color:var(--gr)}
.att-saved.err{color:#C0392B}
.cmp-disclaimer{color:var(--muted);font-size:12px;line-height:1.5;margin:0;font-style:italic}

/* Projects — cards + Gantt */
.proj-cards{display:flex;flex-wrap:wrap;gap:14px;margin-bottom:22px}
.proj-card{flex:1 1 300px;max-width:420px;text-align:left;cursor:pointer;background:#fff;border:1px solid var(--line);
  border-top:3px solid var(--sp);border-radius:12px;padding:16px 18px;box-shadow:0 2px 8px rgba(72,40,101,.05);font:inherit;color:var(--ink)}
.proj-card:hover{box-shadow:0 6px 16px rgba(72,40,101,.12)}
.proj-card.sel{border-color:var(--sp);box-shadow:0 6px 16px rgba(72,40,101,.16)}
.proj-card h3{margin:0 0 6px;color:var(--dp);font-size:16px}
.pc-meta{font-size:12.5px;color:var(--muted);margin:3px 0}
.pc-bar{height:7px;background:#eee;border-radius:20px;overflow:hidden;margin-top:8px}
.pc-bar span{display:block;height:100%;background:var(--mlg);border-radius:20px}
.pill.p-done{background:#eaf4ec;color:var(--gr)}.pill.p-active{background:#eee7f4;color:var(--sp)}
.pill.p-wait{background:#fff3e0;color:#a05a00}.pill.p-todo{background:#f0eef2;color:var(--muted)}

.gb-head{display:flex;justify-content:space-between;align-items:flex-end;flex-wrap:wrap;gap:10px;margin-bottom:8px}
.gb-head h2{margin:0;color:var(--dp);font-size:20px}
.gb-sub{color:var(--muted);font-size:13.5px;margin:0}
.gantt{background:#fff;border:1px solid var(--line);border-radius:12px;overflow:hidden;box-shadow:0 2px 8px rgba(72,40,101,.05)}
.gb-row{display:grid;grid-template-columns:280px 1fr;border-top:1px solid var(--line)}
.gb-row:first-child{border-top:0}
.gb-label{padding:11px 14px;display:flex;align-items:center;gap:8px;min-width:0}
.gb-track{position:relative;border-left:1px solid var(--line);min-height:44px}
.gb-hdr{min-height:26px;background:#faf9fc}
.gb-month{position:absolute;top:0;bottom:0;border-right:1px dashed var(--line);font-size:10.5px;color:var(--muted);
  padding:5px 6px;text-transform:uppercase;letter-spacing:.4px}
.gb-bar{position:absolute;top:50%;transform:translateY(-50%);height:18px;border-radius:5px;min-width:6px;
  display:flex;align-items:center;box-shadow:0 1px 3px rgba(0,0,0,.12);overflow:hidden}
.gb-bar.phase{height:22px;border-radius:6px}
.gb-done{background:var(--gr)}.gb-active{background:var(--sp)}.gb-wait{background:#d98a00}.gb-todo{background:#b9b4c2}
.gb-fill{position:absolute;top:0;bottom:0;background:rgba(255,255,255,.45)}
.gb-lab{font-size:10px;color:#fff;padding:0 6px;white-space:nowrap;font-weight:600;position:relative;z-index:1}
.gb-today{position:absolute;top:0;bottom:0;width:2px;background:#C0392B;z-index:3}
.gb-today.lbl::after{content:'Today';position:absolute;top:4px;left:4px;font-size:9.5px;font-weight:700;color:#C0392B;white-space:nowrap}
.chev{display:inline-block;transition:transform .15s;color:var(--muted);font-size:12px}
.phase-row{cursor:pointer;background:#fbfafc}.phase-row:hover{background:#f5f2f8}
.phase-row.open .chev{transform:rotate(90deg)}
.ph-name{font-weight:700;color:var(--dp);font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ph-count{font-size:11px;color:var(--muted);margin-left:auto;white-space:nowrap}
.task-label{padding-left:30px}.task-label .tn{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:238px}
.task-row{cursor:pointer}.task-row:hover{background:#faf9fc}
.gb-detail{grid-column:1/3;background:#faf9fc;border-top:1px dashed var(--line);padding:12px 18px 14px 30px;display:none}
.gb-detail.show{display:block}
.gb-detail .d-grid{display:flex;flex-wrap:wrap;gap:20px}
.gb-detail .d-item{font-size:12.5px}.gb-detail .d-item b{color:var(--dp);display:block;font-size:11px;text-transform:uppercase;letter-spacing:.3px;margin-bottom:2px}
.gb-legend{display:flex;gap:16px;flex-wrap:wrap;margin:14px 2px 0;font-size:12px;color:var(--muted)}
.gb-legend span{display:inline-flex;align-items:center;gap:6px}
.gb-legend .dot{width:11px;height:11px;border-radius:3px;display:inline-block}

@media (max-width:780px){
  .layout,#ticketsView .layout{grid-template-columns:1fr}
  .proj-card{max-width:none}
  .gb-row{grid-template-columns:150px 1fr}
  .months{flex-direction:row;flex-wrap:wrap}
  #reportFrame{height:70vh}
  .ticket-detail{padding:16px}
  .log-card{max-width:none}
  .ticket-viewer{height:auto}
  .cmp-panels{grid-template-columns:1fr}
  .cx-tiles{grid-template-columns:1fr 1fr}
  .cx-grid2{grid-template-columns:1fr}
}

/* Customer Experience dashboard */
.cx-head h2{margin:0 0 4px;color:var(--dp);font-size:22px}
.cx-intro{margin:0 0 18px;color:var(--muted);font-size:14px}
.cx-range{display:inline-block;margin-left:6px;padding:2px 8px;border-radius:20px;background:var(--bg);color:var(--dp);font-weight:600;font-size:12px}
.cx-tiles{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:18px}
.cx-tile{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px 20px;box-shadow:0 1px 3px rgba(0,0,0,.04)}
.cx-tile.cx-hero{background:linear-gradient(135deg,var(--dp),var(--sp));border:0;color:#fff}
.cx-tile.cx-hero .cx-lab,.cx-tile.cx-hero .cx-sub{color:rgba(255,255,255,.85)}
.cx-tile.cx-muted{opacity:.7}
.cx-num{font-size:38px;font-weight:800;line-height:1;color:var(--dp)}
.cx-hero .cx-num{color:#fff}
.cx-lab{margin-top:8px;font-weight:700;font-size:13px;color:var(--dp)}
.cx-sub{margin-top:3px;font-size:12px;color:var(--muted)}
.cx-grid2{display:grid;grid-template-columns:3fr 2fr;gap:16px;margin-bottom:18px}
.cx-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px 20px;box-shadow:0 1px 3px rgba(0,0,0,.04)}
.cx-card h3{margin:0 0 14px;color:var(--dp);font-size:15px}
.cx-empty{color:var(--muted);font-size:13px;margin:8px 0}
.cx-trend{width:100%;height:auto;display:block}
.cx-grid{stroke:var(--line);stroke-width:1}
.cx-axis{fill:var(--muted);font-size:10px}
.cx-xlab{fill:var(--muted);font-size:10px;text-anchor:middle}
.cx-linepath{fill:none;stroke:var(--mlg);stroke-width:2.5;stroke-linejoin:round;stroke-linecap:round}
.cx-dot{fill:#fff;stroke:var(--mlg);stroke-width:2}
.cx-stack{display:flex;height:16px;border-radius:8px;overflow:hidden;background:var(--bg)}
.cx-seg{display:block;height:100%}
.cx-seg.cx-pos,.cx-dotc.cx-pos{background:var(--mlg)}
.cx-seg.cx-neu,.cx-dotc.cx-neu{background:#d9a300}
.cx-seg.cx-neg,.cx-dotc.cx-neg{background:#c0392b}
.cx-legend{display:flex;gap:16px;flex-wrap:wrap;margin-top:12px;font-size:12.5px;color:var(--ink)}
.cx-legend span{display:inline-flex;align-items:center;gap:6px}
.cx-dotc{width:10px;height:10px;border-radius:3px;display:inline-block}
.cx-comments{display:flex;flex-direction:column;gap:10px}
.cx-comment{border:1px solid var(--line);border-left:4px solid var(--line);border-radius:10px;padding:11px 14px;background:#fff}
.cx-comment.cx-pos{border-left-color:var(--mlg);background:#f7faee}
.cx-comment.cx-neu{border-left-color:#d9a300;background:#fdf9ee}
.cx-comment.cx-neg{border-left-color:#c0392b;background:#fdf2f1}
.cx-cmeta{display:flex;align-items:center;gap:10px;font-size:12px;color:var(--muted);margin-bottom:5px}
.cx-face{font-size:15px}
.cx-cwho{font-weight:700;color:var(--dp)}
.cx-cticket{background:var(--bg);color:var(--dp);padding:1px 7px;border-radius:20px;font-weight:600}
.cx-cdate{margin-left:auto}
.cx-ctext{font-size:14px;line-height:1.5;color:var(--ink)}
/* CX overview (staff league table) */
.cxa-tiles{grid-template-columns:repeat(4,1fr)}
.cxa-tablewrap{overflow-x:auto}
.cxa-table{width:100%;border-collapse:collapse;font-size:13.5px}
.cxa-table th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.4px;color:var(--muted);
  padding:8px 12px;border-bottom:2px solid var(--line);white-space:nowrap}
.cxa-table td{padding:10px 12px;border-bottom:1px solid var(--line);vertical-align:middle}
.cxa-row{cursor:pointer}
.cxa-row:hover{background:var(--bg)}
.cxa-name{font-weight:700;color:var(--dp);min-width:200px}
.cxa-num{text-align:center;white-space:nowrap}
.cxa-date{color:var(--muted);white-space:nowrap}
.cxa-score{white-space:nowrap;min-width:150px}
.cxa-score b{display:inline-block;width:44px}
.cxa-bar{display:inline-block;width:80px;height:8px;border-radius:5px;background:var(--bg);overflow:hidden;vertical-align:middle;margin-left:8px}
.cxa-bar span{display:block;height:100%}
.cxa-good{color:var(--gr)}.cxa-bar .cxa-good{background:var(--mlg)}
.cxa-ok{color:#b07a00}.cxa-bar .cxa-ok{background:#d9a300}
.cxa-low{color:#c0392b}.cxa-bar .cxa-low{background:#c0392b}
.cxa-muted{color:var(--muted)}
@media (max-width:780px){.cxa-tiles{grid-template-columns:1fr 1fr}}